Notes
Short write-ups on how the studio works: quality review, rubrics, agent trajectories, brand voice, and what goes wrong when a team skips a step. No client names. Nothing under NDA.
Teardowns take one invented, anonymized AI answer, grade it against a short written rubric, and rewrite it.
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Sep 28, 2026 Teardown
Teardown: the warm chicken refund
An invented support-bot answer to a food safety complaint, graded against a five-line rubric, then rewritten. It fails on the one thing the customer asked.
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Sep 28, 2026
How I run an AI quality review
The same five moves every time: read the transcripts before the rubric, write the rubric down, score a sample twice, keep the failures, hand it over so the team can run it without me.
Two notes so far. New ones land when there is something worth writing down, not on a schedule.
one call
Thirty minutes, no deck
If your problem looks like one of the four on the home page, book the call. If it does not, you will hear that in the first reply, along with who to talk to instead.